Unlocking your device from the Vodafone networkVodafone can only unlock devices purchased from a Vodafone outlet in Australia.
Your device may be locked to the Vodafone Australia network. If you wish to use your mobile on other networks, Vodafone...Date Updated: 29/09/2009
Unblocking your SIM card with the PUK codeThe Personal Unblocking Key (PUK) code is an eight digit code specific to your SIM card and is required when the PIN code is entered incorrectly three times on your mobile. You’re then given 10...Date Updated: 21/08/2009
Vodafone coverage within AustraliaAustralia:
Vodafone's GSM (2G) network covers up to 94.52%* of the Australian population. Our GPRS (2.5G) network covers 92% of the places you live and work in Australia. 3G available to 94% of the...Date Updated: 31/08/2009
Updated - Mobile Broadband Contract Coverage and Speed3G services are available in Vodafone’s 3G areas - a compatible 3G device is required. Vodafone’s 3G available in selected metro areas of capital cities and some larger regional centres on UMTS...Date Updated: 27/10/2009
I cannot make calls, what should I do?If you are unable to make calls from your mobile please attempt the below troubleshooting steps:
If you make a call and “dead air” or no tone is heard, try switching the phone off and on (reset)...Date Updated: 14/10/2009
Device Unlocking FeesUnlocking fees apply to certain devices, called “hard-locked” devices. You can see whether your device is hard-locked by checking the device box, or by visiting vodafone.com.au/unlock or calling...Date Updated: 21/08/2009
IMEI BlockingAs part of our commitment to continuously improve your experience, Vodafone customers are able to block their lost or stolen handset from being used on the Vodafone network (voice & text only)...Date Updated: 21/08/2009
What's a PUK code?The PUK (Personal Unblocking Key) is a unique code specific to your SIM card and is required when the PIN code is entered incorrectly three times on your mobile. You’re then given 10 attempts to...Date Updated: 21/08/2009
What's the website I need to visit to unlock my device?You need to visit the Unlocking Site
See below for Apple® iPhone™ 3G Unlocking
If Apple® iPhone™ 3G is less than 6 months old and if:
Unlock is via self-service on website, the charge is...Date Updated: 24/09/2009
Blocking your lost or stolen mobileYou can have your lost or stolen mobile blocked by contacting us on 1800 638 638 or from overseas on +61 414 141 414, available 24 hours, 7 days a week.
If your mobile is lost or stolen we...Date Updated: 21/08/2009
Making an international call from your mobileAn international call from can be made on your mobile as follows:
To call an overseas local number:
Dial: +[country code][area code - without the leading '0' if applicable][number]
To call an...Date Updated: 21/08/2009
Obtaining a replacement SIM cardTo obtain a replacement SIM you can: visit a Vodafone store, contact us on 1555** from your Vodafone mobile or alternatively submit a request via Contact Us. Be sure to have included your mobile...Date Updated: 21/08/2009
If I am going overseas do I need to unlock my device?If you intend to use your Vodafone Australia SIM card then you won't be required to unlock the device.
However if you intend to use a SIM in the device other than your Vodafone Australia SIM...Date Updated: 21/08/2009
What's Outgoing Caller ID?Outgoing Caller ID allows people to see your mobile phone number on the screen of their phone when you call them. If Outgoing Caller ID isn't active, your phone number won't appear and therefore...Date Updated: 21/08/2009
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Contact Us
You can contact us for support, provide feedback or ask questions via our Knowledgebase.
- Current Network and System Outages
Date Updated:
07/07/2009
