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Checking your account balance and due dateWant to get your account balance? Maybe check how much credit you have used and have left? Vodafone lets you do this online, via TXT and your mobile phone.
Vodafone customers can check their...Date Updated: 21/08/2009
Your payment optionsYou can make a payment to Vodafone in the following ways:
Pay My Bill
Click here to pay your bill via Visa, Mastercard, American Express and Diners Club.
Prepaid customers
With Prepaid, it’s up to...Date Updated: 30/07/2009
When and how to terminate my account with VodafoneVodafone may have more Plan and Handset options for you before you terminate your account. To find out more, contact Vodafone on 1555** from your Vodafone mobile. To be transferred to the right...Date Updated: 21/08/2009
How does Pro-Ration Work?Pro-rata is a partial Monthly Charge. This is a proportionate monthly charge for your new plan from the day it was changed up to the end of that bill cycle.
For Example: If you change plan on 16...Date Updated: 21/08/2009
How and when can I upgrade my existing mobile?Existing Vodafone customers can find out about different upgrade options at anytime by either visiting a Vodafone store or contacting Vodafone Upgrades on 1555 (free call from your Vodafone Mobile)...Date Updated: 21/08/2009
Changing the ownership of your accountIf you currently have a Vodafone Contract, or are a non-contract Month to Month Customer, a change of ownership allows you to transfer an account in your name to another person. Change of...Date Updated: 21/08/2009
Why is there an unusual or unexpected charge on my current bill?View our online Bill Explainer here
If you notice unusual or unexpected charges on your bill, this may be due to the following reasons:
1. If this is your first bill since connecting to Vodafone, all...Date Updated: 21/08/2009
Changing the personal details on your accountYou can change your personal account details in the following ways:
Account details and Instructions
Address and contact phone numbers
Month to Month and Contract customers can amend...Date Updated: 21/08/2009
How to change/update your email address for email billYou must provide us with a valid email address. If your email address changes or access to it is interrupted resulting in you being unable to access it through public or private facilities, you must...Date Updated: 21/08/2009
Can I stay on paper bill?All new & existing customers are sent an Email Bill. Customers can still choose to view their bill via My Vodafone if they do not wish to/cannot provide an email...Date Updated: 21/08/2009
Updated - Switch to paperless billingVodafone are making a solid commitment to our Environment, Planet and Corporate Responsibility. We want to help you in taking the first step towards this – and make a difference.
Together, we can...Date Updated: 05/11/2009
Changing your mobile number and fees involvedIf you want to change your mobile number or terminating fax/data number, the account owner is required to contact Vodafone on 1555**.
**Selected Plans incur a fee of $2.50 for enquiries not related...Date Updated: 21/08/2009
What happens if your email bill is not receivedIn the case of an undelivered Email Bill, customers will be sent a txt notifying them that their bill is available to view at MyVodafone. They will also be advised to contact Vodafone to confirm...Date Updated: 21/08/2009
- Bill Explainer
Date Updated:
01/07/2009
