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  1. HTML document - Current Network and System Outages Date Updated: 07/07/2009
  2. Viewing your bill online We are unable to provide the Total Call Charge Value in Call details. We are sorry for the inconvenience that this may cause, however, you can still view individual Call Charge values for Billed... Date Updated: 21/08/2009
  3. Unlocking your device from the Vodafone network Vodafone can only unlock devices purchased from a Vodafone outlet in Australia. Your device may be locked to the Vodafone Australia network. If you wish to use your mobile on other networks, Vodafone... Date Updated: 29/09/2009
  4. Web2TXT service removed indefinitely Vodafone regrets to advise that the Web2TXT service has been removed indefinitely.  We are investigating if issues can be resolved and stress that when information is available, this faq... Date Updated: 28/09/2009
  5. Updated - What are Vodafone World and Vodafone Traveller? Vodafone World™ Vodafone World™ is the Vodafone default roaming service for Month to Month and Contract customers only. You can make and receive calls, use data, use your voicemail and send and... Date Updated: 12/01/2010
  6. Updated - Mobile Purchase and Number Information - from purchasing & recycling devices to selecting, finding and blocking a number and DTMF Can I choose my own mobile number? Contract Customers If you wish to choose your own mobile number when connecting to Vodafone, you will need to visit or contact a Vodafone Store to confirm that the... Date Updated: 22/01/2010
  7. My Vodafone and My Account troubleshooting and useful tips If you are experiencing difficulty accessing the Vodafone website and/or viewing your Vodafone bill on My Account online, the following links may be useful and will direct you to Frequently Asked... Date Updated: 21/08/2009
  8. How does Lara work? Simply dial 1555** from your new Vodafone SIM and follow Lara's instructions. Lara is currently available to our Prepaid customers, Contract customers and Month to Month customers for... Date Updated: 21/08/2009
  9. How do I register my credit card to recharge my Prepaid account or Prepaid MBB? Recharging your Prepaid account (excludes Prepaid Mobile Broadband) You’ll need to register your credit card before you can use it to recharge your Prepaid account. Register your credit card by one... Date Updated: 02/11/2009
  10. Making a Vodafone Cover me Mobile Insurance claim You need to read and understand the Cover me Mobile Insurance policy as there are specific exclusions and conditions which apply to the cover. All claims must be reported to Vodafone Customer Care... Date Updated: 20/08/2009
  11. Updated - Getting started and choosing the right Contract Vodafone Contract Cap Information If you’d love the latest mobile for free or at a big discount, and you’re happy to stick with us for 6, 12 or 24 months, check out our Caps on Contract. The... Date Updated: 05/02/2010
  12. Getting Started with Prepaid (excluding Prepaid Mobile Broadband) How do I register my Starter Pack and connect on Prepaid? If you are an existing Month to Month or Contract Customer transferring to Prepaid you no longer require a starter pack to transfer your... Date Updated: 16/10/2009
  13. Unblocking your SIM card with the PUK code The Personal Unblocking Key (PUK) code is an eight digit code specific to your SIM card and is required when the PIN code is entered incorrectly three times on your mobile. You’re then given 10... Date Updated: 21/08/2009
  14. Checking your account balance and due date Want to get your account balance? Maybe check how much credit you have used and have left? Vodafone lets you do this online, via TXT and your mobile phone. Vodafone customers can check their... Date Updated: 21/08/2009
  15. How do I change my Vodafone Contract or Prepaid Offer? Contract and Month to Month customers Please submit your plan change request via Contact Us . Be sure to have included your mobile number and enquiry PIN prior to submitting your request. Note: If... Date Updated: 21/08/2009

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