Viewing your bill onlineWe are unable to provide the Total Call Charge Value in Call details. We are sorry for the inconvenience that this may cause, however, you can still view individual Call Charge values for Billed...Date Updated: 21/08/2009
Unlocking your device from the Vodafone networkVodafone can only unlock devices purchased from a Vodafone outlet in Australia.
Your device may be locked to the Vodafone Australia network. If you wish to use your mobile on other networks, Vodafone...Date Updated: 29/09/2009
Web2TXT service removed indefinitelyVodafone regrets to advise that the Web2TXT service has been removed indefinitely. We are investigating if issues can be resolved and stress that when information is available, this faq...Date Updated: 28/09/2009
Updated - What are Vodafone World and Vodafone Traveller?Vodafone World™
Vodafone World™ is the Vodafone default roaming service for Month to Month and Contract customers only. You can make and receive calls, use data, use your voicemail and send and...Date Updated: 12/01/2010
My Vodafone and My Account troubleshooting and useful tipsIf you are experiencing difficulty accessing the Vodafone website and/or viewing your Vodafone bill on My Account online, the following links may be useful and will direct you to Frequently Asked...Date Updated: 21/08/2009
How does Lara work?Simply dial 1555** from your new Vodafone SIM and follow Lara's instructions.
Lara is currently available to our Prepaid customers, Contract customers and Month to Month customers for...Date Updated: 21/08/2009
Making a Vodafone Cover me Mobile Insurance claimYou need to read and understand the Cover me Mobile Insurance policy as there are specific exclusions and conditions which apply to the cover.
All claims must be reported to Vodafone Customer Care...Date Updated: 20/08/2009
Updated - Getting started and choosing the right ContractVodafone Contract Cap Information
If you’d love the latest mobile for free or at a big discount, and you’re happy to stick with us for 6, 12 or 24 months, check out our Caps on Contract. The...Date Updated: 05/02/2010
Getting Started with Prepaid (excluding Prepaid Mobile Broadband)How do I register my Starter Pack and connect on Prepaid?
If you are an existing Month to Month or Contract Customer transferring to Prepaid you no longer require a starter pack to transfer your...Date Updated: 16/10/2009
Unblocking your SIM card with the PUK codeThe Personal Unblocking Key (PUK) code is an eight digit code specific to your SIM card and is required when the PIN code is entered incorrectly three times on your mobile. You’re then given 10...Date Updated: 21/08/2009
Checking your account balance and due dateWant to get your account balance? Maybe check how much credit you have used and have left? Vodafone lets you do this online, via TXT and your mobile phone.
Vodafone customers can check their...Date Updated: 21/08/2009
How do I change my Vodafone Contract or Prepaid Offer?Contract and Month to Month customers
Please submit your plan change request via Contact Us . Be sure to have included your mobile number and enquiry PIN prior to submitting your request.
Note: If...Date Updated: 21/08/2009
of28
Contact Us
You can contact us for support, provide feedback or ask questions via our Knowledgebase.