If you are unable to make calls from your mobile please attempt the below troubleshooting steps:
If you make a call and “dead air” or no tone is heard, try switching the phone off and on (reset) and try calling again.
For Prepaid customers, confirm you have sufficient credit. Dial 1512 (free call from mobile) for a credit balance.
If you hear "you have call barring activated", to login/register with our online services on the web to determine if there is call barring placed (this is located under My Phone, Settings Summary, Mobile Security). If so, you can submit a request to remove this via Contact Us.
If you see the message “check operator services” and have a Nokia mobile with the number 2 in the top left hand corner, this means you are calling from line 2 instead of line 1. To rectify this, simply press and hold down the # (hash) key to alternate back to line 1.
If your handset says 'Unregistered SIM' and you have been using the SIM on the Vodafone Australia network with the same handset for some time, please complete a manual reset of your phone by turning the phone off, then remove sim card, clean with lint free cloth, blow into sim card holder then replace and turn phone on. Please contact us if this does not solve the issue.
If your handset says 'SIM not registered' and the SIM is Prepaid and has not been used before, please activate your SIM on our website or via 1555.
Confirm that you have sufficient signal strength on the screen of your phone. The signal strength is usually located opposite the battery symbol.
- If signal strength is low, simply turn the phone off then on.
- If still no signal, turn phone off, remove sim card, clean with lint free cloth, blow into sim card holder then replace.
- If still no signal, perform a manual Network Selection. This option is found in the Menu of your phone, usually under Phone Settings.
- If still no signal, test your sim card in another phone. This will determine whether the fault lies with the sim card or handset.
- If still no signal, please submit your query via Contact Us. Please include mobile number and details of affected area.
If you have any further queries please contact us on 1800 638 638.
