If you're not able to receive calls, try the following troubleshooting steps:
1. Check the barring status of your SIM online at My Vodafone. Once logged in, navigate to My Vodafone menu (top of screen) and select 'My Phone Setup then 'Settings Summary'. This information is under Mobile Security. If barring is active, you can submit a request to remove these via Contact Us.
2. If you don't have any call restrictions, perform a test call to your mobile number and take note of what is heard. If you hear "The Vodafone you have called is currently unavailable" or the call diverts directly to a message service (even though you don't have an all calls diversion in place), this could mean that your SIM card may not be communicating with the Vodafone network. If this is the case, you should switch your mobile off and then on again. Perform a test call to your number and see if the problem is still occurring.
3. If the above steps fail, perform a manual network selection on your mobile. You will usually be able to do this under Settings, Phone Settings, Network Selection.
4. If you still can't receive calls, try your SIM card in another mobile. This will help determine if the mobile or SIM could be causing the issue. Depending on the outcome, you can decipher whether it is a SIM or a mobile issue.
5. If it turns out to be neither the mobile or SIM or if you have any further enquiries, contact Vodafone on 1300 650 410, preferably from a landline as we may need to further troubleshoot the issue.
