You can have your lost or stolen mobile blocked by contacting us on 1800 638 638 or from overseas on +61 414 141 414, available 24 hours, 7 days a week.
If your mobile is lost or stolen we can:
- block the mobile handset to prevent it from being used on Vodafone or other networks; and
- bar the SIM card to prevent misuse of the account.
Blocking the mobile handset
Once a handset is reported as lost or stolen, its IMEI (International Mobile Equipment Identity) can be blocked so that a user cannot make or receive either TXT or voice calls, with the exception of emergency calls.
The IMEI is a handset’s serial number that can be obtained by switching on the mobile and typing in *#06#. Vodafone Customer Care Representatives are able to determine your handset’s IMEI.
If you request your handset to be blocked, Vodafone will try to do so within 24 hours. However, in some cases we may be unable to block handsets.
Note: It's possible that some handsets share the same IMEI numbers. If you request a handset block which affects another customer’s use of their mobile, Vodafone may not block the original handset.
Barring the SIM card
Barring the SIM card will stop all incoming and outgoing calls from that SIM whether it is in your mobile or someone else’s.
There's no charge to have your SIM or mobile blocked.
Note: Blocking a handset or SIM does not terminate your contract with Vodafone. You may continue to be liable for ongoing monthly access fees for the remaining contract period, if you are on certain mobile plans.
What happens if I find my mobile?
If your mobile has been found and you wish to unblock it, please contact Vodafone on 1800 638 638 or from overseas on +61 414 141 414.
Useful Links
"IMEI Blocking"
"Making a Vodafone Cover me Mobile Insurance claim"
"What does my Vodafone Cover me Mobile Insurance cover me for?"
