Getting Started with Prepaid (excluding Prepaid Mobile Broadband)
Answer
How do I register my Starter Pack and connect on Prepaid?
If you are an existing Month to Month or Contract Customer transferring to Prepaid you no longer require a starter pack to transfer your account. Simply call customer care on 1555 to request the transfer.
If you are a new customer, purchase a Vodafone Prepaid Starter Pack from a Vodafone store or participating outlet.
If you have your Prepaid SIM and didn't already connect in store you’ll need to follow these steps to get started.
Stick your new Vodafone SIM card into your mobile. Make sure the battery is charged.
To ensure you get the most from your mobile (and at a price that’s right for you), choose Prepaid TXT & Talk, 365 Day or Flexi Caps.
Register and activate your account – have your SIM certificate details ready (you’ll find this on the sticker behind your SIM card, along with a form of ID (passport, Australian driver’s licence or birth certificate).
Connect on Prepaid
Register your Prepaid Starter pack and connect to Vodafone via the following methods:
- Online Activate Prepaid SIM
- Phone - Call 1555, free call from your mobile (preferred method for Contract or existing Month to Month customers wishing to transfer to Prepaid*)
*Any discounted call and TXT rates and unused credit will be forfeited upon transfer.
What are the Prepaid Recharge Offers?
Click here for Prepaid information.
Prepaid TXT & Talk gives you 60 days to use your credit. See the Vodafone website for details on what can rollover if you recharge within this time. Prepaid Flexi Caps give you 30 days to use your credit and 365 Day gives you a year to use your credit.
What’s a Prepaid Extras Pack?
A Prepaid Extras Credit is additional value that you can attach to your Prepaid account. See the Vodafone website for information on Prepaid Extras.
How much is a Prepaid Starter Pack?
Connect to Vodafone Prepaid by purchasing either of the below starter packs:
- $9.95 Vodafone Starter Pack (128K SIM Card)
You'll receive a $10 credit after your first recharge. Available from Vodafone stores and retailers such as Caltex, Mobil, 7 Eleven, Video Ezy, and Franklins. Available with handset bundles.
- $2 Vodafone Starter Pack (64K SIM Card)
Available from Caltex, Mobil, 7 Eleven, Video Ezy, Franklins, Woolworths, Dick Smith, Tandy, Big W, Petrol Plus, Coles, Coles Express, Target, Officeworks, and Kmart. Not available with handset bundles.
How can Prepaid customers view their call details online?
Prepaid customers can view and print their call details online via My Account:
1. Register and/or login at My Vodafone
2. Select My Account
3. Select Call Details
Recharging with a Prepaid Extras
Recharging with an Extras works the same as a normal Vodafone recharge. When selecting a recharge amount, Extras will be presented as a separate option. (Excluding Selecting ‘My Account’ from the Vodafone menu on your compatible mobile)
You can recharge your main Prepaid account and Extras credit if you register a credit card. To register call 1555 free call from your Vodafone mobile within Australia or visit www.vodafone.com.au
The easiest way to recharge is by registering a credit card with Vodafone. This way, you can recharge or top-up at any time, no matter where you are by:
- Calling 1511 from your mobile, or
- Visiting My Vodafone web site then selecting ‘My Account’, or
- If you own a Vodafone live! mobile, by hitting the Vodafone live! button and selecting ‘My Vodafone’.
You will be asked to confirm the last four digits of the credit card.
What are acceptable forms of Identification for Prepaid?
The following forms of identification are accepted for Prepaid registrations:
Category A documents (100 points each). One required.
- Driver's license
- Birth certificate
- University or TAFE Student ID
- Keycard ID
- Proof of Age Card issued by the RTA or NSW Photo Card
- Concession Card
Category B documents (50 points each) Two required, of different types.
- Credit Card
- ATM Card
- Medicare Card
- Passbook Bank Account
- Account Form or Bill
