Mobile Purchase and Number Information - from purchasing & recycling devices to selecting, finding and blocking a number and DTMF
Answer
Can I choose my own mobile number?
Contract Customers
If you wish to choose your own mobile number when connecting to Vodafone, you will need to visit or contact a Vodafone Store to confirm that the number you desire is available. If the mobile telephone number is available you are able to reserve this number for 24 hours once we have performed a credit check and this has been approved.
Prepaid Customers
Prepaid customer may choose a mobile number from the Prepaid Starter Packs available in store - you can at a later time request a number change however charges apply.
How can I prevent people from seeing my phone number when I call?
You can prevent people from seeing your phone number in three ways: De-activate Outgoing Caller ID through My Vodafone online service. Click here to log into My Vodafone, click on My Phone and click Call Options. Select ’Not active’ ‘Outgoing Caller ID’ option from the drop down list box and click Save Changes. Add 1831 in front of the number you wish to call. Eg. 18310414xxxxxx.
You will need to have your Own Number Sending option set to "Set by Network" on your mobile. If you have Own Number Sending turned On, putting 1831 in front of the number will NOT work. Use your handset to turn this feature off. Please refer to your manual or handset manufacturer for information on this.
How do I obtain a Vodafone customers mobile number?
Vodafone Australia, as part of the world's largest mobile phone company, is committed to adopting the highest standards to safeguard our customers' personal information. Vodafone, like other companies operating in Australia, is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000.
Only the account holder is permitted to obtain personal information when providing either the enquiry PIN or through an identity check. Only upon request of the customer will the number be available in the White Pages, Yellow Pages or public directory.
How to purchase or recycle a Vodafone Mobile Device
1. How do I buy a new mobile device? To purchase a mobile device simply visit a Vodafone Store or participating outlet. Click here for a list of Stores for all your Sales enquiries.
2. How do I recycle my unwanted handset? Vodafone currently participates in an industry body (Australian Mobile Telecommunications Association – AMTA) led recycling programme. Click here to find the nearest participating mobile phone recycling outlet to you.
What is DTMF?
DTMF (dual tone multi frequency) is the signal to the Network that you generate when you press the numbers on your mobile phone's keypad. DTMF tones can be turned off and on or altered through the menu of your phone. Please see your handset manual for instructions.
