Online Store Information - including confirmation, delivery, contact details, basket summary, Credit Check and ID details!

Confirmation

How will I know if Vodafone has received my order?

Once you've submitted your order, you will receive an email notification confirming your order. This email will contain your order summary and your order number, which can be used to track your order when you call 1300 650 410 (8am to 8pm weekdays, 9am to 5pm weekends).

Credit Check and ID

1. What credit cards do you accept?

You need to have a credit card to be able to buy online. For Contract connections, your credit card will also be used as part of the credit assessment. We accept Visa, MasterCard, American Express and Diners.

2. What's a credit card security number?

A credit card security number is the 3 or 4 digit number printed on your card. If you are using a Visa, MasterCard or Diners, it is the last 3 digits of the number that appears on the back of your card. If you are using an American Express card, the security number is the 4-digit number that appears on the front of the card, above the card number.

For your safety and security, our card processing server requires that you enter your credit card security number.

3. What identification do I need?

To order you will need a credit card and one of the following forms of current, original identification:

Australian Passport

Current Australian Driver's Licence or

Proof of Age Card

You need to have your nominated ID ready to show the courier during delivery. To order Contract plans, you'll need to be an Australian permanent resident.

Delivery

1. When will I receive my order?

You'll receive your new mobile phone within approximately 2 to 5 business days, depending on your location, whether your order was placed before 3pm (AEST), and whether your order and credit approval has been confirmed. Your new phone will be delivered by our courier to your nominated address during business hours. Unfortunately, we cannot accept P.O. boxes as the delivery address. If you'd like to check the status of your delivery, you can check online here using the order number and email address we sent it to.

Or you can call 1300 650410 (8am to 8pm weekdays, 9am to 5pm weekends) or even email us quoting the customer order number from your confirmation email.

2. Will you contact me if there is a problem with the delivery?

Absolutely! If for any reason there is a delay or if your purchase cannot be delivered, we will contact you to make other arrangements.

3. What should I have ready for delivery?

Please have your nominated ID with you at the time of delivery so our courier (Australian Air Express) can verify your identity. We accept the following forms of current identification in addition to your credit card:

Australian Passport

Current Australian Driver's Licence

Proof of Age Card

If you're not available to take delivery of your order at the delivery address you requested to receive your goods, we'll leave a calling card. After three unsuccessful attempts to deliver your order we will return the goods and cancel the order.

With your handset you'll also receive a welcome pack and your new Vodafone SIM card. Call 1300 101 606 (8am to 8pm weekdays, 9am to 5pm weekends) to activate your new Vodafone phone number, then start dialling.

Contact Details

How do I keep my current mobile phone number?

You can bring your number with you when you switch to Vodafone, so your contact details stay the same. It's easy. Once you've received your order, you'll also receive your new Vodafone SIM card. Simply call 1300 101 606 (8am to 8pm weekdays, 9am to 5pm weekends) to activate your Vodafone SIM card, and we'll transfer your current number to Vodafone. We won't charge you for transferring your number, but there may be conditions and charges from your existing mobile phone company.

To transfer your mobile number, the name on your new Vodafone account and your current account with the other mobile provider must be the same. To transfer a number to Vodafone if it is in another person's name, you'll need to arrange for a change of ownership of your current mobile account into your name to authorise the transfer.

Basket Summary

How do I sign up multiple connections?

If you want more than one deal, simply start shopping and once you reach the Basket Summary page you can start shopping again for your additional connection(s) by clicking on the "Keep shopping" button. You can have a total of four connections. When you have selected these, simply proceed to the checkout to complete your order. Please note that all connections must be under one account name.