What are the basic setup steps for my new Blackberry?
Did you subscribe to a blackberry plan? You must have GPRS or 3G in upper case showing on the blackberry screen; if not you need to turn the blackberry off, take the battery out then put it back and turn the blackberry on again.
- Go to www.mobileemail.vodafone.com.au and create an account using the blackberry PIN & IMEI
- Add your work or personal email addresses by entering the e-mail address & the password
- You should then be able to send/receive emails on your handset within 20 minutes
For more information, click here. If you face any problems call Data Support on 1300 650 410.
Where can I get the PIN & IMEI of my Blackberry?
PIN & IMEI can be obtained from:
The blackberry package
On the blackberry handheld beneath the battery
From the blackberry handheld by going to Options (Settings) – Status
Can I add more than one email on my blackberry?
Sure!! You can add up to 10 e-mail addresses on your blackberry account; you’ll receive the e-mails for each account separately on the handheld
For more information on how to integrate e-mail addresses to your blackberry account, click here.
How can I continue receiving emails on a new Blackberry that I just got instead of my old Blackberry?
You can activate emails on the new Blackberry handset using Change Handheld feature on mobile email website. All you need to do is put the PIN and IMEI number for new handheld and click Save, within 20 minutes you’ll be able to start sending and receiving emails on new handset.
For more information, click here.
I’m unable to integrate my email address on mobile email.
For some email accounts; the email address and the password might not be enough, you’ll have to provide the username & incoming mail server which can be obtained from your e-mail provider
For more information, click here.
Would I be able to add a Microsoft Exchange account?
You would be able to add your Microsoft Exchange account normally if you have an Outlook Web Access (OWA), you will have to provide the email address, username, password & the OWA address on the mobile email website
For more information, click here.
What are the Blackberry Service Books?
Service Books are basically the wireless configuration for the blackberry services on your handheld, the can be resent at any point from http://www.mobileemail.vodafone.com.au should you face any inconsistency in the device performance
For more information, click here.
Am I capable of sending/receiving PXT or accessing VF Live! without signing to a Blackberry plan?
This option is only available on the following blackberry handsets:
8700
8100
7130
Yet you should first download the latest handheld software from blackberry website & install it on your blackberry
Can I synchronize my Blackberry with my computer?
Yes, you can synchronize your contacts, calendar, memos & tasks with your computer through the “Blackberry Desktop Manager” for Windows users & “Pocket Mac” for Mac users, both can be downloaded from blackberry website.
I’m not able to receive e-mails on my Blackberry and I’m not sure why?
If it was working fine with you before then you might try the following basic troubleshooting steps:
You need to have GPRS or 3G in upper case showing on the blackberry screen; if not you need to turn the blackberry off, take the battery out then put it back and turn the blackberry on again.
You can resend the Blackberry Service Book by logging to www.mobileemail.vodafone.com.au and clicking on Service Books to send them to the device.
You can do a hard reset by turning the Blackberry off, then taking out the battery for a few seconds then putting it back and turning the Blackberry back on again.
If you’ve changed your e-mail address password; once you log on to www.mobileemail.vodafone.com.au you’ll find a red cross next to your e-mail address. Click on it to re-validate it.
How can I change/remove my signature?
You can do that by logging to www.mobileemail.vodafone.com.au and clicking on Edit next to your integrated e-mail address. You’ll find the option to edit your signature.
For more information, click here.
How can I synchronize deleted items between my Blackberry device and the messaging server?
You can do that by logging to www.mobileemail.vodafone.com.au and clicking on Edit next to your integrated e-mail address. You’ll find the option to synchronize deleted items between this mailbox and device.
For more information, click here.
What’s the difference between gprs in lowercase and GPRS in uppercase on the screen of my Blackberry device?
If you have gprs in lowercase on your Blackberry that means that you can use your Blackberry for voice calls and for sending and receiving TXT, but you’re not able to use it for sending and receiving e-mails or using the browser. If it’s GPRS in uppercase this means that it’s connected to the Blackberry wireless network and that it’s enabled for data services. You need to be subscribed to a Blackberry plan to have GPRS in uppercase.
For more info about network status indicators on your Blackberry, click here.
How can I transfer all data from an old Blackberry device to a new Blackberry device I just got?
You can do that by using Back Up and Restore Feature on “Blackberry Desktop Manager”. All you need to do is plug in your old Blackberry Device and Back Up all the data from that device to your computer, and then you can connect your new device to restore all data back to it. Also you can use the Switch Device Wizard feature on “Blackberry Desktop Manager”. You can download this application from blackberry website.
What are the supported attachment formats that I can receive on my Blackberry device? And am I able to edit these attachments?
Support for different attachment formats is different from one device to another depending on its software version. To view a list of supported attachment formats, click here. Also on a Blackberry device you’re only able to view attachments, but you wouldn’t be able to edit them.
I’m trying to integrate my Hotmail account to my Blackberry device but it keeps giving an error message, why is that?
That’s because Hotmail now requires a subscription email account, you must first enable Outlook or Outlook Express access within Hotmail.
For more information, click here.
Why am I being charged 1$/5 min while browsing the internet on my Blackberry when it should be included in my Blackberry plan?
The reason for that is that you might be using the Vodafone Live browser on your device instead of Blackberry Internet Browser. Browsing with the Blackberry browser would charge out of your Blackberry plan, as opposed to Vodafone Live browser which would have an extra cost of 1$/5 min block. To make sure of your browser settings you can go on your Blackberry device to Options (Settings) - Advanced Options – Browser and make sure that Default Browser Configuration is set to Internet Browser not to Vodafone Live and save these settings.
Will I get charged for receiving or sending e-mails on my Blackberry overseas?
When using your Blackberry overseas, roaming data charges apply. GPRS/3G/3G broadband roaming is charged at a fixed rate of 1c/Kbyte with a 1Kbyte increment and a minimum charge of 10Kbytes.
For more information about using data overseas, click here.
What is the difference between BES and BIS?
BES (Blackberry Enterprise Service): This is typically provided by a business to allow employees to access work email from a dedicated server, or to access the business network.
BIS (Blackberry Internet Service): This is a consumer version, allowing customers to access their personal email and the internet.
If you’re not sure if your work e-mail works on BES or BIS, you can contact your IT admin to check the server information.
