How long until I can use my new Vodafone mobile?
If you’re a new Vodafone customer and want a new mobile number, activate your Vodafone SIM card online. Once activated, you’re ready to start dialling.
If you’re a new Vodafone customer but would like to keep your existing mobile phone number from another mobile service provider, we’ll need to transfer your number. You may have obligations and fees with your existing carrier which you should speak to them about.
If you’re an existing Vodafone customer and you don’t need a new SIM card then you’re up and running straight away, just simply put your SIM into your new phone. If you do require a new Vodafone SIM that’s compatible with your new mobile, then simply call 1300 101 606 (8am to 8pm weekdays, 9am to 5pm weekends).
If you do not connect your handset within 30 days of supply, you will be liable for a Handset Recovery Fee for the value of your handset. Vodafone will send you an invoice, charging your account with this fee.
When will I receive my bill?
You’ll receive your first bill approximately 6 to 10 working days after you join Vodafone.
The wait to join your formal billing cycle will be approximately 5 days. For example, if you join Vodafone on the 1st of the month, you’ll be placed on a monthly billing date of around the 5th of each month.
Your first bill will cover the cost of these first 5 days and you’ll be given the appropriate amount of allowance. The costs incurred during this initial period will appear on your bill under ‘Standard Charges’.
What should I expect to see on my bill?
See our online Bill Explainer for information here .
How do I pay my bill?
Paying your bill with Vodafone couldn’t be easier. Pay online using your credit card, or set up a direct debit. We currently accept Australian Visa, MasterCard and American Express.
If you don’t have your bill, go to My Vodafone and then My Bill to get your account balance and due date.
From 10th March 2009, Contract and Month to Month Customers (Personal and Business) will incur charges for the following types of payment:
Charges for the above payment methods will be applied on customers' next bill.
What about discounts?
Depending on the direct deal you purchased, there may also be a discount amount on your bill, relating to the bonuses included in the direct deal.
How do I check my bill balance?
You can check your balance or bill any time you want. Just choose from one of these easy options:
How do I recharge if I’m Prepaid?
You can either purchase a recharge voucher from any participating outlet, recharge using PayPal on www.vodafone.com.au, or you can register your credit card on My Vodafone to recharge anytime.
There’s something wrong with my mobile phone
If your mobile phone is faulty or not working correctly, remove and wipe the SIM card with a clean cloth, then insert the card into another mobile. If the SIM card works in the other mobile, your mobile may need to be repaired. If the card doesn’t work in the other mobile, please contact us on 1300 101 606 (8am to 8pm weekdays, 9am to 5pm weekends) and quote your order number.
Note: any information/data eg: ring tones, games, photographs may be lost during the repair process.
Making a return
Unfortunately, we don’t exchange or make returns if you change your mind or the goods are damaged after shipping. Once you’ve signed the confirmation receipt, you’re responsible for risk of damage or loss of goods.
Your mobile phone warranty
Your mobile phone is covered by the manufacturer’s warranty for 12 months, and you can take your mobile phone to your nearest repair centre with your proof of purchase to be fixed. Please note that warranty periods for accessories and batteries vary. For full details, please refer to warranty information packaged with your goods.
How do I unlock my handset?
You can unlock your handset using an unlock code. It’s easy to get an unlock code by visiting the Vodafone website or by calling 1555 and selecting the ‘Handset unlock’ option.
‘Soft-locked’ handsets can be unlocked for free. Unlocking fees apply to some ‘hard-locked’ handsets. You can find out whether your handset is hard-locked by reading the additional information at the bottom of the relevant mobile specifications page. If your handset is hard-locked, a basic fee of $50 will apply to unlock it at any time, or $25 when you unlock your handset online.
An additional fee of $50 will apply if you want to unlock your handset within six months of purchase. You can pay the unlocking fee using your Visa or MasterCard credit card.
See below for Apple® iPhone™ 3G Unlocking.
If Apple® iPhone™ 3G is less than 6 months old and if:
If Apple® iPhone™ 3G is Older than 6 months and if:
Please Note: The Blackberry Storm is locked to the Vodafone network and cannot be unlocked.
