How long until I can use my new Vodafone mobile?
Once you receive your SIM card it will already be activated and ready to use but if you a wish to bring across (port) your existing mobile number from a different carrier to Vodafone, then please call 1300 101 606 (8am to 8pm weekdays, 9am – 5pm weekends. Standard call charges apply within Australia) before using your brand new Vodafone SIM so we can complete your port request. Please note that your existing number will not be transferred, and any services associated with your existing mobile number may still be connected with your other carrier, until your port request is completed.
If you’re an existing Vodafone customer and you don’t need a new SIM card then you’re up and running straight away, just simply put your existing SIM into your new phone. If you do require a new Vodafone SIM that’s compatible with your new mobile, then simply call 1300 101 606 (8am to 8pm weekdays, 9am to 5pm weekends).
When will I receive my bill?
You’ll receive your first bill approximately 6 to 10 working days after you join Vodafone.
The wait to join your formal billing cycle will be approximately 5 days. For example, if you join Vodafone on the 1st of the month, you’ll be placed on a monthly billing date of around the 5th of each month.
Your first bill will cover the cost of the days you have on contract, on a pro-rata basis, and you’ll be given the appropriate amount of allowance. The costs incurred during this initial period will appear on your bill under ‘Standard Charges’.
What should I expect to see on my bill?
See our online Bill Explainer for information here .
How do I pay my bill?
Paying your bill with Vodafone couldn’t be easier. Pay online using your credit card, or set up a direct debit. We currently accept Australian Visa, MasterCard and American Express.
If you don’t have your bill, go to My Vodafone and then My Account to get your account balance and due date.
To pay your bill over the phone 24 hours a day 7 days a week simply call 1555 from your mobile or 1300 650 145 (standard call charges apply within Australia) from any other phone.
From 10th March 2009, Postpaid Customers (Personal and Business) will incur charges for the following types of payment:
- Payments via Visa, MasterCard, American Express = 1% + GST
- Payments via Diner Club = 2% + GST
- Payments at Australia Post = $1.50 + GST per transaction
Charges for the above payment methods will be applied on customers' next bill.
What about discounts?
Depending on the deal you purchased, there may also be a discount amount on your bill, relating to the bonuses included in the deal.
How do I check my bill balance?
You can check your balance or bill any time you want. Just choose from one of these easy options:
- Online - Register and/or login to My Vodafone
- By TXT - send a blank TXT to 1512 and your balance will be TXTed back to you shortly. As a Postpaid customer the TXT will contain your current month’s usage, including any entitlements remaining and the last day of your billing cycle. As a Prepaid customer you will receive details of how much credit you have remaining and when it expires.
- On your mobile - if you have a compatible mobile and SIM card you can use the Vodafone menu to request your account balance, make a payment or register your credit card.
- If you have Vodafone live! on your mobile, select the Vodafone live! menu, My Vodafone and then My Account Balances to get your account balance and due date.
- Call us – Call 1512 (freecall from your Vodafone mobile within Australia) or 1300 650 410 (standard local call costs apply when calling from within Australia) from any other phone and follow the prompts
How do I recharge if I’m Prepaid?
You can either purchase a recharge voucher from any participating outlet, or you can register your credit card on My Vodafone to recharge anytime.
There’s something wrong with my mobile phone
If your mobile phone is faulty or not working correctly, remove and wipe the SIM card with a clean cloth, then insert the card into another mobile. If the SIM card works in the other mobile, your mobile may need to be repaired. If the card doesn’t work in the other mobile, please contact us on 1300 101 606 (8am to 8pm weekdays, 9am to 5pm weekends. Standard call charges apply within Australia) and quote your order number.
Note: any information/data eg: ring tones, games, photographs may be lost during the repair process.
Making a return
Unfortunately, we don’t exchange or make returns if you change your mind or the goods are damaged after shipping. Once you’ve signed the confirmation receipt, you’re responsible for risk of damage or loss of goods.
Your mobile phone warranty
As a connected Vodafone customer, your device is covered by a 24 month warranty. This applies to new Nokia, Sony Ericsson, BlackBerry, LG, Samsung, HTC and Huawei devices purchased from Vodafone after 1 January 2010, and Apple® devices* purchased from Vodafone after 21 February 2011 on 24-months plans, 12-month plans or Prepaid that are or become faulty. If you disconnect from the Vodafone mobile network and/or (in the case of Prepaid connections) cease to be an active customer within 24 months, Vodafone's free repair warranty will cease to apply. Further terms and exclusions apply, see vodafone.com.au/warranty for full details. If you find a problem with it, please call us on 1300 300 404 (standard call charges apply within Australia). However, please note that we don’t exchange or make returns if the goods were damaged after shipping.
Vodafone's 24 month repair warranty applies to new Nokia, Sony Ericsson, BlackBerry, LG, Samsung, HTC and Huawei devices purchased from Vodafone after 1 January 2010, and Apple® devices* purchased from Vodafone after 21 February 2011 that are or become faulty. If you disconnect from the Vodafone mobile network and/or (in the case of Prepaid connections) cease to be an active customer within 24 months, Vodafone's free repair warranty will cease to apply. Further terms and exclusions apply, see vodafone.com.au/warranty for full details.
Alternatively, you can take your mobile to a repair centre with this email. There's a list of repair centres at vodafone.com.au. For the full story on warranties, see the information packaged with your new mobile.
*Apple® purchases prior to 21/02/2011: Will be supported by the manufacturer's (Apple® Inc.) warranty. Apple® mobile phone and 24 month iPad2 plan purchases sold from 21/02/2011: Will be supported by the Vodafone Repair Warranty. Any prepaid or 12 month iPad 2 plan purchases will be supported by the manufacturer's (Apple® Inc.) 12 month warranty.
How do I unlock my handset?
You can unlock your handset using an unlock code. It’s easy to get an unlock code by visiting the Vodafone website or by calling 1555 and selecting the ‘Handset unlock’ option.
‘Soft-locked’ handsets can be unlocked for free. Unlocking fees apply to ‘hard-locked’ handsets. You can find out whether your handset is hard-locked by reading the additional information at the bottom of the relevant mobile specifications page. If your handset is hard-locked, a basic fee of $50 will apply to unlock it at any time, or $25 when you unlock your handset online.
An additional fee of $50 will apply if you want to unlock your handset within six months of purchase. You can pay the unlocking fee using your Visa or MasterCard credit card.
See below for Apple® iPhone™ 3G Unlocking.
If Apple® iPhone™ 3G is less than 6 months old and if:
- Unlock is via self-service on website, the charge is $75 dollars
- Customer care completes unlock request, the charge is $100 dollars
If Apple® iPhone™ 3G is Older than 6 months and if:
- Unlock is via self-service on website, then charge is $25 dollars
- Customer care completes unlock request, the charge is $50 dollars
Please Note: The Blackberry Storm is locked to the Vodafone network and cannot be unlocked.
