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What is Voicemail?
When you can't take calls, Voicemail automatically transfers callers to your personal Voicemail box. Your Voicemail box works like an answering machine. You pick up messages and return calls at your convenience. To access your messages, you only have to remember one number - 121. You can dial this number from your mobile anywhere in Australia and from many countries around the world.
Voicemail also has a range of exciting and flexible options for sending, receiving and storing voice messages. Managing your social life and your business affairs has never been easier.
Voicemail services include:
Fast access to messages. You hear your last message first. And you don't have to listen to deleted messages.
Long message times, up to 5 minutes per message.
Unplayed messages are saved for up to seven days.
Wake-up and Reminder calls are available so you never miss a meeting or an important event.
Creating group lists with up to 20 names in each. You can send one message to the group instead of calling everyone individually.
To set up your Voicemail service: - dial 121, then just follow the voice prompts to:
Register your personal security code
Record your name for use in your greeting.
Record a Personal greeting of your choice.
Select your Time Zone Location setting. The default setting is NSW local time.
To set up a Personal
Your callers want to hear your voice! Set up a customised Personal Greeting that you can record yourself. To set up a greeting:
Dial 121
Press * to go to Main Menu
Press 3 to change your personal preferences
Press 1 to change your greeting, then follow the Voicemail prompts
Message notification
Your phone is automatically set to notify you when you have a message through our TXT Alert service which is ideal if you don't want to be disturbed by ringing. A TXT will be sent to your phone when a new message is received. Alternatively you can set your phone to Ring Alert which means that your Voicemail will call you when a message is received. A recorded message will tell you how many messages you have and play them back to you.
Dial 1218 to activate TXT Alert
Dial 1219 to activate Ring Alert
Listening to your messages
Once your have been notified of a message, simply:
Dial 121 A recorded message will tell you how many messages you have received and will then play them back to you.
To listen to a message again, press 1
To save a message, press 2
To delete a message, press 3
Replying to Voicemail messages
Once you have listened to a message, you can reply instantly by using the Call Return function. As soon as the message is over, dial 0 and you'll be put straight through to the caller. If the message left is from a private number, you'll be given the option of entering a phone number.
Diverting calls to your Voicemail
When your phone is switched off or you're on another call, calls will be instantly diverted to your mailbox. If you prefer not to answer calls or you're in an area without coverage, you can also choose to divert all calls to your Voicemail service. This is helpful when you want to make calls, but don't want to receive them.
To divert all calls to Voicemail - Dial 1212
To cancel all calls being diverted - Dial 1213
To divert on 'no answer', 'busy' or 'unreachable' - Dial 1211
Changing your personal preferences
You can re-configure your personal preferences at any time. For example, if you're travelling interstate or overseas you might want to change your personal greeting, divert calls to another number or adjust the Time Zone Location setting.
Dial 121
Press 3 for personal preferences
Press 1 to change your greeting or recorded name
Press 2 to change your security code
Press 3 for notification, wake up and reminder preferences
Press 4 to switch off time and date
Press 8 for Time Zone Location settings.
Forgotten your security code?
To ensure that your messages remain private, you need your security code. If you have forgotten your code, call Customer Care by dialling 1555. Customer Care will re-set your code to the default code '3333'.
You can then choose to:
Change your existing security code (make sure it's not sequential numbers e.g. 2345 or a repeated number e.g. 4444).
Suppress your existing security code so you can review your messages from your mobile phone without using a security code.
Changing your Time Zone Location setting
As you travel around Australia, your Voicemail service will automatically adjust to the local time zone when you change your Location setting. To change your Location settings:
Dial 121
Press 3 for Personal Preferences
Press 8 for Time Zone Location Settings
Listen to current settings, if correct press 1, to change press 2
Then:
Press 2 for NSW
Press 3 for VIC
Press 4 for NT
Press 5 for TAS
Press 6 for ACT
Press 7 for QLD
Press 8 for SA
Press 9 for WA
Press 10 for NZ
Recording an Extended Absence Greeting
If, for some reason, you won't be able to answer the phone for a period of time, give your callers peace of mind by recording an Extended Absence Greeting.
Dial 121 for Main Menu
Press 3 for Personal Preferences
For greeting or name press 1
For extended absense greeting press 3
To record greeting press 1
Record greeting then press #
By default voicemail will not allow your callers to leave you a voice message while you have an Extended Absence Greeting. If you'd like your callers to leave you a message, press 1 after you have recorded your greeting. Note that messages will still expire after 7 days even with an Extended Absence Greeting.
Handy hints and Quick dial numbers
Try these handy, quick dial functions while listening to your messages:
0 Call return
1 Repeats message
2 Saves message
3 Deletes message
4 Sends a copy of message to another Voicemail user
# Skips message
7 Rewinds 10 seconds
8 Pause / Resume
9 Fast forwards 10 seconds
* Go to main menu
11 Listen to message date & time
Charges
A cost effective way to keep in touch: Standard call charges apply for accessing Voicemail as per your call plan. See rate information for your specific plan or Cap.
