Try searching for your answer on our online knowledgebase. If you still need to email us via Contact Us and your enquiry requires us to access your account please include your four digit account PIN or have this ready when you call 1555 to speak to Customer Care.
Did you know there are quick and easy self service options for the below requests? Skip the queue and use self service to find information as soon as you need it!
Requests and Self Service Options* Click Here to view our Billing Self Service Options or Here for our Prepay options
You can do so much using our self service options such as Address Change**, Change of Credit Card Details for Prepay, Change of Direct Debit Details for Postpaid (Billing)
Other helpful contact details:
Head Office (02) 9415 7000 8.30am to 5:00pm Monday - Friday
Service Difficulties and Faults 1300 650 410 (standard call charges apply within Australia) 24 hours 7 days a week
Complaint Handling Policy:Vodafone endeavours to provide an efficient, fair and accessible mechanism for handling Customer Complaints. If you have a complaint please contact our Customer Contact Centre on 1555 from your Vodafone mobile or 1300 650 410 (standard call charges apply within Australia) on another phone, or to submit your complaint via email click here.
Hearing Impaired Customers: The National Relay Service makes it easier for you to contact Vodafone if you are deaf or have a hearing or speech impairment. Dial 133677 (Voice and TTY) for all calls within Australia. Dial 1800555677 (Voice and TTY) for all calls within Australia to 1800 numbers. http://www.aceinfo.net.au/services/NRS/index.html
Non-English Speaking Customers: The phone number for this service is 131450. http://www.immi.gov.au/living-in-australia/help-with-english/help_with_translating/index.htm
Interested in becoming a Vodafone customer?
Please visit our online store locator to speak to a Vodafone assistant for all your sales enquiries!
*Excludes Corporate customers
**Prepaid customers are unable to use this service. For Prepaid address change please call 1555
