Simply dial 1555** from your new Vodafone SIM and follow Lara's instructions.
Lara is currently available to our Prepaid customers, Contract customers and Month to Month customers for Bill Payment via 1555**.
**Selected Plans incur a fee of $2.50 for enquiries not related to bills, charges or billing services. Click here for charge details for your Plan.
Helpful hint: words such as "Billing", "Data", and "Plans" can assist in placing your call with the right department.
Example below of an Enquiry and Suggested thing to say.
General Account Enquiry:"Account Enquiry"
Account Balance:"Account Balance"
Barring Issues: "Call Barring"
Other Network Services: "Call Diversions"
Billing Enquiry: "Billing enquiry"
A blocked phone or sim: "My Phones blocked"
Change Account Details: "Change Address"
Change or Port Mobile Number: "Change my number"
Change Plan: "Change my plan"
Complaints: "Complaint"
Join Vodafone: "Connect to Vodafone"
Change of Title: "Change Ownership"
Coverage enquiry: "Coverage"
Prepaid Credit: "Credit"
Credit Card: "Credit Card"
Directory Assistance: "Directory Assistance"
Disconnect from Vodafone: "Cancel my service"
Other Faults: "Faults"
Handset upgrade or assistance: "Handset"
International Dialling: "International Calls"
Insurance Enquiries: "Insurance"
Internet services: "Internet"
Recent Call Details: "Call Details"
Vodafone Live!: "Vodafone Live"
Lost or stolen phone: "I've lost my phone"
Upgrades or delights: "Handset upgrade"
Mobile Data Services: "Data Services"
Other Care Issues: "Nuisance calls"
Promise To Pay: "Payment Arrangement"
Make a Payment: "Pay my bill"
PIN or Password issues: "Password"
Premium TXT, IDD or other services: "Premium Services"
PUK Code: "PUK Code"
PXT set-up or issues: "Picture messaging"
Customer received TXT from Vodafone: "I received a TXT message"
Recharge enquiries: "Recharge"
Global Roaming: "Global Roaming"
Replacement SIM or other SIM issues: "Activate my SIM"
Find a Vodafone Store: "Store Locator"
Assistance with TXT: "TXT Messages"
Voicemail enquiries: "Voicemail"
