What is my call credit expiry period and does my remaining credit roll over when I recharge?
Answer
Prepaid
Recharge Offer: TXT & Talk
Expiry Period (days): 60 with 335 days grace period*
Conditions: If you recharge your Prepaid account within the 60 day expiry date, your remaining credit and any other inclusions will be added to your new recharge amount, and the expiry date will be 60 days from your new recharge date. If you do not recharge your account within this period your remaining credit and any other inclusions will be forfeited.
Recharge Offer: $29 Flexi Cap, $49 Flexi Cap, $79 Flexi Cap, $149 Flexi Cap
Expiry Period (days): 30 with 365 days grace period*
Conditions: There is no carry over period if the credit is not used within the 30 day expiry period. Any unused credit which is not used by the end of the 30 day expiry period or before your next recharge will be forfeited.
Recharge Offer: 365 Days
Expiry Period (days): 365 with 30 days grace period*
Conditions: If you recharge your account at least once every 365 days, your remaining credit and Vodafone to Vodafone minutes will be added to your new recharge amount, and the expiry date will be 365 days from your new recharge date. If you do not recharge your account within this period your remaining credit and Vodafone to Vodafone minutes will be forfeited
Notes: Prepaid Extra's purchased while connected to any of the above Prepaid Recharge Offers will not expire as long as you’re connected to the Vodafone Network on Prepaid. In order to recharge or use an Extras you must be within your Prepaid expiry date Grace Period.
* If during the expiry period you don’t recharge or top-up, you’ll fall into a defined period of grace where you will lose all your account credits and will only be able receive calls and not make calls. You should recharge or top-up within the defined call credit expiry period to ensure you don’t enter grace. If the account passes from grace into quarantine the account is disconnected from the network.
