If your mobile is either:
- not covered by insurance and covered by the warranty;
- not covered by insurance and not covered by the warranty; or
- covered by insurance and covered by the warranty;
You can choose to either:
Take your mobile to a Vodafone store, along with your receipt of purchase. The store will then handle the repair for you.
If your mobile is covered by insurance and not covered by the warranty, see faq "Making a Vodafone Cover me Mobile Insurance claim"
Please note: Proof of Purchase is available via Customer Care (by call) or Contact Us (by email) or requested in My Vodafone
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