We're changing voicemail and the voicemail service will be temporarily unavailable while we make changes. Click here to find out more.
If you experiencing difficulty in accessing your Voicemail messages by dialling 121 from your mobile or 0414 121 121 from another phone, please check the following:
Is this the first time you're accessing Voicemail?
Ensure Voicemail is set. "Setting up your Voicemail". You won't be able to access Voicemail messages without an initial set-up.
Are you being prompted to enter your Voicemail security code? The default Voicemail security code is 3333.
Prepaid customers – ensure that you have credit to call 121 from your mobile. Send a free blank TXT to 1555 to check your account balance.
If you've checked all of the above and still require assistance, submit a detailed support request via Contact Us*. Alternatively contact Customer Care on 1800 638 638.
*Be sure to have included your mobile number and enquiry PIN prior to submitting your request online.
