If you are experiencing difficulty accessing the Vodafone website and/or viewing your Vodafone bill on My Account online, the following information may be useful and will direct you to Frequently Asked Questions detailing troubleshooting exercises to assist you.
Logging into My Vodafone
Click here for more information.
My Account
Click here for more information
My Vodafone - Mobile Settings Troubleshooting tips:
How do I deactivate my diversions?
Online - You can deactivate the diversions on your mobile device online via My Vodafone
- Login or register with My Vodafone
- Navigate to the 'My Phone Setup' (middle of screen) menu list, then 'Divert Calls'.
- Select No Diversions from the drop down boxes under the Set your Diversions option.
- Select 'Save Changes' to save your chosen options, or 'Cancel' if you do not want to continue with the change.
From Handset - Diversions can also be deactivated from the handset by entering the codes;
- Cancel All Calls - ## 21 # [send]
- Cancel Conditional Diverts - ##02# [send]
Where can I view changes I have made to my phone settings?
You can view changes you or Vodafone have made to your mobile phone settings online. You can view your settings history using the 'My Vodafone' online service. To view this information, log into My Vodafone, navigate to the 'My Phone Setup' (middle of screen) and then 'View Settings History'. Click here to log in or register with My Vodafone.
My mobile number appears on the screen of the phone I am calling. How do I cancel this?
You can de-activate Outgoing Caller ID in two ways:
Online - Login or register with My Vodafone, navigate to the My Phone Setup menu (middle of screen) and select 'Change your phone settings' then 'Call Options'. Select the 'Outgoing Caller ID' status options from the first drop down box. Click on "Save Changes". Note: Ensure that your handset is also set to reflect your preferred caller id status (see below).
Handset - From your handset menu, go to Settings. Select Call Settings. Select Own Number Sending or Caller No. Status Select "Off". The above handset instructions may differ depending on the handset model. Please refer to your phone manual or manufacturer for further information. Note: Please be aware that Caller ID is manipulated by your mobile handset settings.
Will I require separate My Vodafone logins if I have multiple mobile numbers?
If you have both a Contract and a Prepaid account, you will require separate My Vodafone logins. Click here to register your new Vodafone Prepaid Number to view your account details.
What happens with my existing My Vodafone login if I change my mobile number?
You will need to register your new mobile number with My Vodafone and arrange to have your old My Vodafone profile cancelled. Your previous log in details can not be transferred. Please send your request, including the username and the enquiry password for the previous mobile number via Contact Us .
What security measures are in place for My Vodafone online services?
Vodafone has an SSL Certificate, which means that you can be assured that any transactions between the Browser and our server are encrypted and therefore secure. If you are having difficulty with the security levels, please ensure that the High Encryption Pack is installed if using Internet Explorer Version 5.0, allowing for 128 bit rather than 40 or 50. Further assistance can be obtained by submitting your query via "Contact Us". Click here to access this page.
I receive the error message "You need to log in to use this feature" when trying to log into My Vodafone. What should I do?
If you receive the error message "You need to log in to use this feature" when trying to log into My Vodafone, it could be that this is caused by corrupt temporary internet files, also known as "cookies". When these files are deleted you should be able to log into the site successfully if you use the correct username and password.
To delete cookies, please perform the below instructions (note some IE/browser versions may differ). At the top of your Internet Explorer, click on Tools, then Internet Options.
In the Internet Options dialogue box, click on General tab, under Temporary Internet files, click on the Settings button. In the Settings dialogue box, click on "Edit" then "Select All" from the drop down menu.
Once all temporary internet files are highlighted, press delete on your keyboard. When they are all deleted, just close the window and the two dialogue boxes and close Internet Explorer. When you open a new Internet Explorer window you should be able to log in.
What is My Vodafone?
My Vodafone is a self service tool that allows customers to manage their account such as viewing their billing information and managing settings such as roaming and call diversions. Customers billed directly by Vodafone can view and pay their bill using My Vodafone. Some features of My Vodafone may also be available on your handset using Vodafone Live!
Please note: If My Account is selected and there is more than one Mobile Number on the account, the Billing Account PIN must be entered to view billing details. (e.g. the Billing Account relates to the bill and payments and includes credit card details, for example).
If you are on Vodafone Prepaid you will need to ensure you have sufficient credit to use all services. To access these services please click here Check your Plan for rates
There is no cost involved in registering for My Vodafone. You will incur charges if:
You use your phone to access My Vodafone using the internet settings on your mobile. If accessing My Vodafone through the mobile, ensure you use the Vodafone Central browser as browsing within Vodafone Central is free and you just pay for any subscriptions and/or content you download
You have My Vodafone TXT Updates activated.
You download ring tones, logos or greeting cards from the website.
Charges vary and may be in addition to your Plan access fees. Consult your Plan for more information.
